Delivery of your order
Our aim is to deliver your products safely and on time…. 2-3 Days
Generally, your order will be printed, ‘collated’ and within a few hours and we often manage to fulfil even standard delivery in 2-3 Days
We use APC Courier as our preferred service, providing a user friendly and flexible delivery system.
Free delivery option not available on items that are direct ship to customer lines.
What happens if goods are found to be out of stock?
We will email you to inform you that there will be a delay in shipping your order and normally give an estimated date of arrival when goods are expected back in stock.
You are then able to decide whether to amend your order, cancel some or all of it or wait for goods to arrive back into stock
Whilst we do try our best to meet the delivery timescales that we quote, occasionally deliveries can be late due to reasons out of our control. Please do not pre-book an tradesmen to install the goods from us until you have received and checked your items.
Returns & Refunds
Dockerills products are always sent to you in the good faith that they are of pleasing quality and condition! However, you can return your order if faulty in full or part for a refund (minus the delivery). Please follow the steps below:
– Email shop@dockerills or call 01273 607434 within 28 days to inform us of the items you wish to return. You can then fill out the returns form supplied with your invoice, and enclose with your parcel.
– Pack the parcel carefully and wrap everything separately. Make sure small parts i.e. screws, bolts and fittings are wrapped separately as received to avoid damage.
– As the customer you are responsible for returning the goods to us safely along with ‘paying’ the cost of postage. Please make sure your parcel is suitably insured etc. as the goods are your responsibility until we receive them. If you wish to get a quote for this. Generally Royal mail will be able to offer suitable methods of return (2nd Class Signed For is normally adequate)
Faulty Items/Missing Items
Please let us know within 48 hours of receiving your order if you have any issues with missing, faulty or damaged goods. Email firstname.lastname@example.org quoting your order number and full name. If possible please email a picture of the damage as this will help us to quickly resolve any issues and decide on appropriate steps to rectify the problem. We will always rectify problems as swiftly as possible!